D
Denial N Error
I agree with Freezerboy.. Lol.
i would apologize and tell her your pregnant pet rat must have gotten stuck in there, and try to charge her extra for it
Damn funny. So tell us the truth is the couch really that nasty? Did she not check it out first? WTH I would not buy any used couch blind if that's the case. Oh yeah just tell her you'll see her in Judge Judy's court so sue away lady...
Your first thought should of been "this broke loser was looking for a $100 couch, what are the odds that she can afford to sue me?"
Tell her you charge $100 for your time and a 20% re-stocking fee. So for $10 more than she's paid, you'll haul it away. Plus, of course, the $50 truck rental and $30 in gas ...
as everyone has said, the law is on YOUR side. Tell her you'll sue her for harassment if she calls you again. YOu could even have your local Police call her and tell her that, but they'll probably be pissed that you involved them over such a petty issue, but if she call you again after that she will literally be arrested.
It almost seems as if you have a duty to society to put this bitch in her place. If she gets away with it, she'll just go on to do it to someone else again later. These types of people suck, but i'm sure it evens out through karma.