Sorry I have been away so long, I just don't have the time at the moment to maintain forum threads.
Indeed the light switch has been identified as a production problem in the first batch. Though it is not functionally interfering with the ballast or any other led codes,it should not have happened. We have a repair solution available for it though, which requires the switch and connected PCB to be exchanged. It is a simple 3min repair and our distributors offer repair services.
It took a bit of time to come up with a good repair solution and coordinate this with our local distributors but it is in place now. New series do not have this problem any more. Though it is annoying indeed that during installation you do not get a good feedback from the ballast as for the status of the control signal, it does not interfere with the operation or performance of the fixture as such and many users choose to just ignore it as they wanted to replace the led lenses anyways.
About those opaque lenses: though we do not believe that the intensity of the signaling led will interfere with photoperiodicity (it is diffuse light at much lower intensities than for example the moon, one signaling light per 1-2 square meters, depending on the wattage of the fixture), we wanted to address the worries of some growers anyway. So though this is a different issue than the incorrect code, in the cases where a grower is worried about this led light an opaque lens solves both issues. In other cases either the code is ignored or we offer to repair the fixture at one of our local service centers at our distributors.
We also include opaque lenses for the led in the standard fixture accessories, but again, that is not related to the led stand-by error code in some of the fixtures of the first batch.
Indeed the light switch has been identified as a production problem in the first batch. Though it is not functionally interfering with the ballast or any other led codes,it should not have happened. We have a repair solution available for it though, which requires the switch and connected PCB to be exchanged. It is a simple 3min repair and our distributors offer repair services.
It took a bit of time to come up with a good repair solution and coordinate this with our local distributors but it is in place now. New series do not have this problem any more. Though it is annoying indeed that during installation you do not get a good feedback from the ballast as for the status of the control signal, it does not interfere with the operation or performance of the fixture as such and many users choose to just ignore it as they wanted to replace the led lenses anyways.
About those opaque lenses: though we do not believe that the intensity of the signaling led will interfere with photoperiodicity (it is diffuse light at much lower intensities than for example the moon, one signaling light per 1-2 square meters, depending on the wattage of the fixture), we wanted to address the worries of some growers anyway. So though this is a different issue than the incorrect code, in the cases where a grower is worried about this led light an opaque lens solves both issues. In other cases either the code is ignored or we offer to repair the fixture at one of our local service centers at our distributors.
We also include opaque lenses for the led in the standard fixture accessories, but again, that is not related to the led stand-by error code in some of the fixtures of the first batch.