humboldt123
New member
Hi All! I'd also like to say I greatly enjoy and have taken a lot from you guys-thanks! SO, a couple weeks a go, i became an owner of a BHOgart 5 Lb twin turbo. As my screen name implies, I'm in humboldt county and here in south county there is a retail store that (from time to time) carries a closed loop systems. Ive seen them carry terpenators, as well as BHOgart's. Of course when i had the money, they didnt have any in stock. A close friend has a Mkiii and its a pleasure to operate, so when the time came I threw down for the mk4 and was promised a 2-3 week wait. Well, after 4.5 weeks, i lost patience, and said fuckit, i'll give bhogart a try (I've never seen one in action), and took the drive down to san jose and purchased my extractor. Got home, and discovered a piece missing that allowed me to run both hoses coming off the top of the collection pot going to the two recovery pumps making it a twin turbo. Bummed, of course I contacted the company, and pleasantly informed them of the situation and gave them an address to ship it to. Honestly, I felt the tech support folks were a bit inappropriately condescending but hey, they could have had a bad day...who knows....dont care send me the damn part and no one gets hurt, right? Cool, so.....since I'm not able to run both recovery pumps due to that missing piece, I put a ball valve where the second recovery hose was supposed to go in order to operate the extractor, and i discovered that they sent me home with......I stopped counting at THREE faulty hoses! two are leaking where the fitting on the hose spins in order to screw onto the corresponding male thread on the manifold, and one is leaking where the braided line enters into the fitting. I've left messages, sent emails, when I was dealing with the tech support people at bhogart they had me send pictures from my phone showing what piece I was missing, and sent text messages to that number......and this was almost 2 weeks ago, and I haven't received the missing part, or any hoses, or anything!!!! I truly want a new set of hoses.....mabey it was the first day on the job for the dude "fabricating" the hoses and attaching the fittings.....i don't know? what should I do???? I would order hoses from terminator as my friend has never had trouble with his hoses. (don't cha just love hearing "I told ya so" from your friends?) please help!!! thanks everyone!!