All depends on local laws, and not local to you, but to the company you did business with. In the uk we have a sale of goods and services act, which would protect you in both cases. We also have a distance selling act, that means you can return anything you buy online within 7 days for a full refund (inc postage costs). But if you buy from china, its their laws that count not yours.
Have you checked NIC.com to find out who owns the website? It normally lists their phone number. Perhaps a few phone calls to the guy who actually owns it rather than just works there may help. Even if they have to be at 4 am.
Have you checked NIC.com to find out who owns the website? It normally lists their phone number. Perhaps a few phone calls to the guy who actually owns it rather than just works there may help. Even if they have to be at 4 am.