Terpp Extractors

[Gray Wolf]

If it will alleviate some of the confusion, ICdog is not a part of SPR, LLC, nor WW, Inc, but I have been and continue to be supportive of his Canadian efforts to set up a business, as I am in other parts of the world, including Europe.

I salute anyone who wants to start with a good product and build a solid and reputable business around it.

With my permission, he did start with a WolfWurx, Inc kit from the same Chinese resource that builds ours, and I've helped him obtain other critical parts, because they are tougher to find and more expensive for bothers Canada.

We've never met, but he has always been personable, our business dealings have always been fair and I've noted talking to him that he is a quick study.

That is a good foundation, so I have high hopes and wish our brother good luck!

As a point of interest, I did have my own Mk III, IV and V Terpenator designs reviewed and certified by a third party Registered Professional Mechanical Engineer, to meet ANSI and ASME standards, when operated per the written instructions.

While not a certification of those building units that have any deviations from my design, unless they have major structural changes, they will most likely still meet ANSI/ASME, making how you set up the balance of the system, the primary issue.

 

[icdog]

Ortsa I haven't started advertising yet but I will. You should make a thread about co2 extractors. Gw, I and others will be interested.

 

[ortsa1]

there is people more knowledgeable about it then me I just make oil

 

[Lizard Fish]

Terp drops the ball again

Terp drops the ball again

I have documented some problems with terp extractors previously in this thread, the struggle continues.

When I inquired about shipping I was told they ship ups signature required. I asked for the signature to be waived as I live in an extremely rural area. We live at the end of a 40 mile completely deserted road. Seriously it's a ghost town, like the Brady bunch episode. Nobody comes here, EVER!! I do have 1 neighbor but they spend days on their boat at a local lake about 40 miles from here.

I was told no problem, and verified during a follow up call.
Finally received my tracking number, and go figure they shipped it with signature required.

I have been on the phone with ups all morning. Since my road doesn't appear on maps, UPS' system doesn't recognize my address so I can not sign digitally. Our regular ups and fed ex drivers are here almost daily, we live off amazon prime. They drive here from the nearest distribution facilities over a hundred miles away. I work 90 miles in a different direction. So my only option is to drive to the distribution facility to pick it up, which is going to be pretty fucking difficult since I have two kids and my father with cancer I care for.

Step it up terpp, this is getting to be like my experience with Redbeard.

 

[igrowkushbitch]

Hey guys I just got my terpp in the mail. They didn't even tell me their sight glass windows had failed and would not be shipping. I had to call BHOgart and order a glass from them. My biggest grip with terp is that they have terrible instructions. And the youtube video is down right retarded. Does anyone know of a good video or instructions on how to use the mk111?

 

[pharmco]

Hey guys I just got my terpp in the mail. They didn't even tell me their sight glass windows had failed and would not be shipping. I had to call BHOgart and order a glass from them. My biggest grip with terp is that they have terrible instructions. And the youtube video is down right retarded. Does anyone know of a good video or instructions on how to use the mk111?

Yeah, they never got back to me when I contacted them about their sight glasses.
Wouldn't say that bhogart has much better videos, my potato can shoot better video. I was intending on recording my MKIII when I got up and running with a SLR that does video.

I thought the guide here was very well written, making use of a refrigerant scale. Seemed pretty basic.

Grey Wolf's instructions for operating the terpenator can be found here:

Terpenator Operating Instructions
The Terpenator series are operated as follows:
1.0 Open all valves, except for valve #4, the butane supply valve.
2.0 Turn on high vacuum pump and pump system down to -29.5″Hg.
3.0 Close valves #1 and #3.
4.0 Turn off high vacuum pump and turn on the recovery pump.
5.0 Place one hand on the vent line exiting the top of the column and turn on valve #4.
6.0 When you feel the sudden chill of liquid butane reaching the vent tube, close valve #2, and then valve #4. Record the number of seconds required to flood the column with the existing packing density.
7.0 Continue to pump with the recovery pump, until the internal pressure is reduced to -10″Hg.
8.0 Open valve # 2 and valve # 4 for the same number of seconds that it took to flood the column the first time.
9.0 Close valve #2 and then #4 and continue to pump, until the system pressure is again reduced to -10″Hg.
10.0 Repeat steps #8 and #9 for as many cycles as you choose to run. Typically three cycles for the Mk IA and II, and five cycles for the faster Mk III and IIIA.
11.0 At the end of the last cycle, when the gauge hits -10″Hg, open valve #2 and then valve #3 to dump column.
12.0 Continue to pump until the system reaches -22″Hg, at which point close valve #5 and turn off the recovery pump.
13.0 Open valve #1, and turn on the high vacuum pump.
14.0 Pump the system down to -29.5″Hg and close valve #1.
15.0 Shut off the vacuum pump and allow the system to sit under hard vacuum for 5 minutes to purge.
16.0 Remove product from lower collection tank.

 

[Lono]

Hey guys I just got my terpp in the mail. They didn't even tell me their sight glass windows had failed and would not be shipping. I had to call BHOgart and order a glass from them. My biggest grip with terp is that they have terrible instructions. And the youtube video is down right retarded. Does anyone know of a good video or instructions on how to use the mk111?

Did you happen to see why they didn't ship you a sight glass?

Probably in your best interest to scrap it all together. They were cases of them failing at pressures that were far to close to our operating pressures for Terpp to be sending them out to clients anymore. If anything, this move should be applauded. And Terpp thanked for looking out for our safety and best interest.

Did you see the instructions on the terpp site? I thought they were extremely well written and helpful. Had it been around when I was assembling my extractor I would have had a much easier time. If you find a better alternative be sure post it here for the rest of us.

Though the info isn't all compiled into one convenient location, it is on here as well.

 

[pharmco]

Did you happen to see why they didn't ship you a sight glass?

Probably in your best interest to scrap it all together. They were cases of them failing at pressures that were far to close to our operating pressures for Terpp to be sending them out to clients anymore. If anything, this move should be applauded. And Terpp thanked for looking out for our safety and best interest.

Did you see the instructions on the terpp site? I thought they were extremely well written and helpful. Had it been around when I was assembling my extractor I would have had a much easier time. If you find a better alternative be sure post it here for the rest of us.

Though the info isn't all compiled into one convenient location, it is on here as well.

Glacier only rates their sight glasses to 50 psi on their sight. I've found them listed for 100 psi else where, but I imagine glaciers rating is the more pragmatic, realistic expected strength.

I intend to run cryo and use propane in the future, so I doubt I'll get a sight glass unless it's built into a custom lid.

 

[icdog]

What sight glass failures are you guys talking about? GW reported a few guys having failures from using heat on the column with the valves closed and guys weren't paying attention to what they were doing so the pressure went up and the sight glass popped.
I haven't seen any other failures so please pass on the info.

 

[Jdubba]

Terpp customers were having failures with them recently. I'm rocking mine with no problems

 

[Chonkski]

What sight glass failures are you guys talking about? GW reported a few guys having failures from using heat on the column with the valves closed and guys weren't paying attention to what they were doing so the pressure went up and the sight glass popped.
I haven't seen any other failures so please pass on the info.

I would also like to hear these reports.

All I know of are the same ones GW mentioned, and those were both the same guy!

 

[HighStateToke]

Glacier only rates their sight glasses to 50 psi on their sight. I've found them listed for 100 psi else where, but I imagine glaciers rating is the more pragmatic, realistic expected strength.

I intend to run cryo and use propane in the future, so I doubt I'll get a sight glass unless it's built into a custom lid.

Damn, they've updated that recently. At one point they didn't advertise the pressure rating. And you're right, many other companies list them at 100-125 psi.

 

[Terpp]

I have documented some problems with terp extractors previously in this thread, the struggle continues.

When I inquired about shipping I was told they ship ups signature required. I asked for the signature to be waived as I live in an extremely rural area. We live at the end of a 40 mile completely deserted road. Seriously it's a ghost town, like the Brady bunch episode. Nobody comes here, EVER!! I do have 1 neighbor but they spend days on their boat at a local lake about 40 miles from here.

I was told no problem, and verified during a follow up call.
Finally received my tracking number, and go figure they shipped it with signature required.

I have been on the phone with ups all morning. Since my road doesn't appear on maps, UPS' system doesn't recognize my address so I can not sign digitally. Our regular ups and fed ex drivers are here almost daily, we live off amazon prime. They drive here from the nearest distribution facilities over a hundred miles away. I work 90 miles in a different direction. So my only option is to drive to the distribution facility to pick it up, which is going to be pretty fucking difficult since I have two kids and my father with cancer I care for.

Step it up terpp, this is getting to be like my experience with Redbeard.

Mistakes have been made, I'm not going to deny that.

Growing Too Fast
Holy crap!
We went with a invoicing/inventory system only to discover it wouldn't grow with us and our needs. A few days before we left for Cannacon in WA, we spent $6k on Quickbooks Enterprise w/ Advanced Inventory. Now that I am back, I can stat working with our bookkeeper to learn our new system inside and out so I can train our staff.

New Hires
I'm also pleased to announce that Terpp has hired on another employee to help us assemble machines and manage our new inventory system.

What We've Done to Fix This

• Purchased New Inventory Control System
• Hired New Employee
• SOPs (Standard Operating Procedures)

Important note about signatures and shipping.
It's my fault for not letting my employees know this beforehand. But we require a signature for all shipments. If this is undo-able, we can ship to a local UPS shipping center or friends house if you like. The reason for this is once the package has been dropped off, and it is missing, UPS is no longer liable for the insured package. We are looking at better options for this in the near future.

A side note about inline cylinder sight glasses: "They are just plain dangerous" Words straight from the mouth of our Mechanical Engineer during our WA and CO certification. The hot/cold stresses on Borosilicate glass will weaken over time, especially a cylinder. This is why we no longer carry them or offer them. There are companies that will sell you a flashy thing without regards to your safety. If you are concerned about ascetics over safety, they can help you out.

Mistakes have been made, problems had. However we will NOT abandon our clients or this thread no matter how tough things get.

Lizard,
Drop me an email at austin@terppextractors.com, and I'll make sure a check is mailed to refund you for the sight glass.

Your satisfaction and confidence in us as a customer is very important to me! I will (and have) work day and night to make sure things are corrected and future problems averted.

With Regards,

Austin Noack

 

[Terpp]

I would also like to mention instructional videos.

We just purchased some camera gear and microphones. We will be producing some high quality instructional videos in a week or two.

 

[Lono]

What sight glass failures are you guys talking about? GW reported a few guys having failures from using heat on the column with the valves closed and guys weren't paying attention to what they were doing so the pressure went up and the sight glass popped.
I haven't seen any other failures so please pass on the info.

lol, probably the same guy. Shit happens though, hot day, get distracted, I don't wont the weak point of my system to be failing at <100psi.

Should have said failure, singular, my B

 

[Lono]

I would also like to mention instructional videos.

We just purchased some camera gear and microphones. We will be producing some high quality instructional videos in a week or two.

Can't wait to see them videos!!

Thanks for being such a class act Austin! Hope you guys had a solid trip!

 

[Chonkski]

I would also like to mention instructional videos.

We just purchased some camera gear and microphones. We will be producing some high quality instructional videos in a week or two.

Rad! I was seriously about to make one with my iphone!


Can't believe there isn't one up yet, these things have been running for a year or two now!

Keep me in mind when you guys hire the next

 

[Bulldog420]

Terrp - We talked on the phone and I am glad this thread exist. Also glad to hear some video's will be coming out on how to assemble and operate the unit. With all that, I will be buying a unit very soon. Thank you for improving your product and your customers service abilities. Wish you luck.

Snype - Nice thread, thanks for sharing the knowledge.

 

[mr.shiva]

I talked to y'all back in July, I haven't had an email returned since.

 

[Terpp]

I talked to y'all back in July, I haven't had an email returned since.

Sorry about that mr.shiva. Can you PM me your name/email so I can search the emails? We have implemented a new email ticketing system to track all emails so nobody falls through the cracks.
You can always contact us and the system will open a new ticket in your name.

Thanks!