[cyburnt]

Its showing that they sent my same order twice and when I reply to try and alert customer service through the communications system, I get "site error"

[Dutchgrown]

There is no problem, except perhaps in data entry (human error)....the only items sent are those which are noted on the order sent in for processing.

In order to contact customer support you are to follow the help faq's which state to do so by email.

Thanks,
dg

[Dutchgrown]

Originally Posted by doobieornot2be

Probably just an overly fertile imagination on my part...

Yep, no worries. Not sure exactly why the duplicate confirmations were sent, probably just a glitch/hang-up in the system, data entry was the initial thought, but that doesn't seem likely since it happened to more than one member. Will have a look in the db and see what caused confirmations to go out again on something already shipped previously.

There's one thing for sure, the only items to be shipped are those which were listed on the payment form, the order would be sent only once. Please disregard a duplicate confirmation, because it does not mean the items are being shipped again.

Arrgghhh, computers!