[Gypsy Nirvana]

Hello one and all....

I just noticed that Seedbay had a F.A.Q. area thru this link:

https://www.seedbay.com/index.php?a=1028&b=10141

...I urge you all to read and comprehend this before ordering.......if you do it will save you and the Seedbay Cats alot of time and effort.....



....oh.....and they have a new mailing adress.....



....here we go....this is a cut and paste job from the 'Help' section of Seedbay.....

Welcome to Seedbay, the largest and best seed auction site in the world! Seedbay strives to provide you with the largest selection of buy now purchase options and auctions from breeders across the globe. Listings are continually and rapidly changing as different varieties are available.


This is where you can find answers to the most commonly asked questions on Seedbay.


1. Do you accept credit cards?
At the present time Seedbay does not accept credit card payments. We hope to offer this payment option sometime in the future.


2. Privacy Policy
Seedbay.com does not retain any records of clients. Client information is kept private during any transactions and deleted/destroyed once that transaction is over.


3. Do you ship to my location?
We are happy to ship items world wide to any destination. You are strongly advised to check your national laws and read our terms and conditions before placing a bid or making a buy now purchase.


4. Do you ship in breeder packs?
Yes all our seeds are sent in their original breeder packs. In the case of independent auction sellers, seeds are sent in the same packaging as we received the seeds from the seller. All seed packs are labeled.


5. How long will the delivery take?
Orders placed in the UK will be delivered the next working day where possible, orders to the rest of the world should be expected within 7-21 days from the date of shipping, however, this depend on your local postal service.


6. What forms of payment do you accept?

a.Money orders are to be made out in USD and can, for your added security, be left blank or made payable to S.B.N. We no longer accept Canadian postal orders in Canadian Dollars.


b.UK postal orders are to be made payable to S.B.N.


c.Cash (please do not send coins).
Note: Seedbay does not accept credit cards or wire transfers.


7. What kind of Money order will I need?
All types of money orders are accepted and are to be in USD $. You are not required to send an 'international' money order, it can be regular or international. You can obtain a money order from the many places such as Wal-Mart, 7-11, The Cheque Cashing Store, most all convenience and grocery stores. Money orders are commonly used in certain regions, if you do not have a money order supplier in your region you will need to send cash.


8. How do I bid on an auction or make a buy now purchase?
You must be a registered user first. Once registered simply log on, choose the buy now option if displayed, or, to place a bid click on the button to make a bid located in the box at the bottom of the item description. When you win an auction or complete a buy now purchase a confirmation email is sent to the email address you registered with.


9. How do you send your seeds?
We send our seeds in discreet plain packages worldwide. On the day your package(s) are shipped a confirmation of shipping notice is generated to your communications box on Seedbay. Confirmation of shipping notices are NOT sent to your email.

10. Can I pay using PayPal?
It is not possible to process payment via PayPal due to the nature of items that are purchased being in conflict with PayPal's terms of use policy. Although Seedbay has the legal right to trade in cannabis seeds in the UK, PayPal chooses to not provide a payment processing service.

12. My seeds have been damaged in the post, can they be replaced?
If your seeds arrived cracked or crushed, return ALL the seeds in the original package to us. Please return the damaged items along with proof of purchase, including the original packing material and we will replace them upon receipt. Proof of purchase required consists of copy of shipping confirmation from your communications inbox or email confirming win of listed item, and, mailing envelope your seeds were shipped in.


13. My seeds will not germinate?
Seedbay does not replace seeds due to claims of poor germination, seeds are a live product and we cannot guarantee grower success. The same seeds in the hands of one grower may well perform differently in the hands of another grower. We do not accept responsibility for the germination ratios or growth of a live product.

14. Can I pay in a currency other than USD?
Yes, we also accept UK pounds sterling, Japanese Yen, Canadian Dollars, Euros and Australian dollars. Please refer to www.xe.com to convert the USD amount into your local currency for submittal.

15. What if my order is missing?
a. If you have not received a confirmation of shipping in your 'current bids' on Seedbay within 14 days after posting your payment, you may send an email to support@seedbay.com titled 'No Shipping Confirmation 14th Day' and staff will assist you.

b. If you have received a confirmation of shipping notice in your 'current bids' on Seedbay and your order has failed to arrive within 14 days of that notice, it could be on it's way back to Seedbay. . Orders are returned to us frequently due to an improper address or when an undeliverable recipient name is used. It can take up to six weeks or more for an order to be returned to us so we ask that you be patient and most of all polite, so we can quickly help to resolve the problem. Please send only 1 email inquiry, multiple inquiries are recognized as spam by our email filters and this will result in all of your emails not being delivered to our inbox.


c. Seedbay makes no replacements for undelivered packages (lost/stolen/declined for import by your national customs service.

16. What are your shipping options and costs?
For those in the United Kingdom we ship by Royal Mail special delivery which is guaranteed for delivery the next business day. This cost is £5.00 and covers up to 4 purchased items, unless another amount is otherwise noted in the specific auction listing.

For customers in the rest of the world we ship regular airmail service which costs $5.00 and covers up to 4 purchased items, unless otherwise noted in the specific auction listing. We are unable to use couriers such as FedEx or similar companies for express shipments to you.

We accept no responsibility for items shipped to countries where the importation of cannabis seeds is prohibited. Please check with your national guidelines before placing your order.


Shipping chart: (UK Royal Mail Special Delivery)The charge is £5 and will cover up to 4 packs of seeds. Other items such as pipes, posters, multiple pack collections, etc will have the specific shipping rate for the item specified in the auction listing.
1-4 pkgs = £5
5-8 pkgs = £10
9-12 pkg = £15, etc/etc
Shipping chart: (World wide air mail) The charge is $5 and will cover up to 4 packs of seeds. Other items such as pipes, posters, multiple pack collections, etc will have the specific shipping rate for the item specified in the auction listing.
1-4 pkgs = $5
5-8 pkgs = $10
9-12 pkg = $15, etc/etc


17. How do I make an order inquiry?
Should you find it necessary to contact customer support please send only 1 email to support@seedbay.com . Multiple emails are rejected by our spam filters and will result in unanswered emails. Information which should be included to assist in your inquiry:
1. Seedbay Member Name
2. Auction ID number(s)
3. Address you mailed payment to (is necessary to establish you have mailed your payment to Seedbay correctly)
4. Address you indicated order was to be shipped to (is necessary to establish if the order has been returned to Seedbay)
5. Date you mailed your payment
6. Method you mailed payment (regular air mail, registered post, UK special delivery post, overnight courier)
7. How you made payment (cash, money order or UK postal order)
While every effort is made to respond to all email inquiries in a timely fashion, usually within 24-48 hours, please be patient during this time to give staff time to look into and respond to your inquiry. Please be sure to add Seedbay to your email contact list to assist in receiving our emails. We receive many rejected email notices sent to customers which results in a huge waste of staff time replying to emails that are rejected and not received.

18. What do I include with my payment?
You need only send payment accompanied by a completed payment form which is emailed to you upon winning an auction or making a buy now purchase.


19. How should I post my payment to Seedbay. Is there a preferred payment method?
Send payment to:

S.B.N.
Unit 415, Reaver House
12 East Street
Epsom Surrey
KT17 1HX
UK


You may send your payment by air mail or by an overnight courier service such as FedEx, UPS, DHL, TNT, Parcel Force, etc. The preferred method is overnight courier as these afford you the ability to track the progress of your payment online and see when it has been delivered to Seedbay. If you decide to send by the secure and trackable method by overnight courier you will receive an extra freebie to help offset the cost and save us the time and effort it takes to respond to those that may have sent using the regular untrackable mail and lost their order payment in the post.


20. I do not have a printer to print out the payment from my email, what now?
For those who do not have a printer to enable printing out of the confirmation sent upon winning an auction or making a buy now purchase, you may send your payment with a legibly handwritten or typed letter stating:
1. Your Seedbay member name
2. Auction ID # and Auction Item Title
3. Amount due (each item)
4. Shipping charge
5. Name and address to send order to
If handwriting, please make sure that it is legible (readeable) and clearly made in block capital letters.

21. Did I win?
If you are the highest bidder at auction closing time, or have made a buy now purchase, you will be sent a confirmation of winning to your email address used when you registered. Often times these confirmations are filtered by various service providers as spam so be sure to check your junk/bulk email folder in addition to your regular email inbox.

22. Do you include freebie seeds?
Yes! We are happy to include 1 pack of freebie seeds per order. Freebies change frequently. For those who elect to post payment via overnight courier such as FedEx, UPS, DHL, etc we include 1 additional freebie to help offset the additional cost of sending your payment this way.

23. May I request a particular freebie?
You can always request a particular freebie but are not guaranteed to receive your request. Freebies change frequently and are ultimately a Seedbay staff decision. From time to time we may offer a special freebie in conjunction with a particular type of purchase (minimum purchase amount), in these instances staff is aware what should be included so no further request is required by you.

24. You have a forum on www.icmag.com may I make a customer inquiry there?
No. For customer security, all customer service inquiries are addressed through email contact only. Seedbay will not reply to inquiries except by email. Any inquiry initiated on www.icmag.com will be deleted. The Seedbay forum on www.icmag.com is to be used to discuss the relative merits of the plants grown from Seedbay purchases and not as a conduit for questions concerning your orders through Seedbay. The correct form of communication concerning any order is by email to support@seedbay.com . This policy is in place and must be adhered to for customer confidentiality and security reasons.

25. How much time do I have to make payment?
If you are the winner of an auction or buy now purchase, payment must be received by Seedbay within 14 days of the auction closing date. Unless using the preferred overnight courier method, it is best to post your payment immediately at auction closing or when the buy now purchase is made.


26. What happens if I fail to make payment?
Failure to pay for 2 auctions or buy now listings will result in locking of your account, you will no longer be able to place bids or make a buy now purchase. Failure to pay not only wastes Seedbay's time, it wastes the time of Seedbay Users and will not be tolerated. Seedbay reserves the right to instantly ban any member for placing a fraudulent bid. Multiple handles bidding on the same auction will be banned.

27. Is there a fee to use Seedbay?
Membership is free, we have no fees to join. As long as your account is kept in 'good standing' you will be able to use the site for placing auction bids or making a buy now purchase.


28. Can I combine multiple auction payments?
You may combine multiple auction wins or buy now purchases provided doing so does not result in any not meeting the 14 day payment policy.


29. I am having a problem registering my account, any ideas why?
When registering it is important to select a member name which fits the parameters of 6 to 12 alphanumeric characters containing no spaces or special characters. This is the most often cause of unsuccessful registrations.

30. I made a mistake, can I cancel my bid or purchase?
No, we are not able to cancel a bid or buy now purchase due to purchaser oversight of policy or because you have changed your mind regarding the purchase made. Please make sure you are bidding the amount you wish or purchasing the item you intend to be paying for. Seedbay is a free auction site and functions on an 'All bids are final' and 'All buy now purchases are final' policy as part of your free membership.

[Brotherbud]

Whoa! A NEW address? How about if I sent payment tis morning to the former address? Am I screwed or will it addittional processing & shipping time?

[Gypsy Nirvana]

.....no worries........will just be the same as always....

Is it possible to you to send seeds by registered mail? I had several times when beans has been shipped from Sboo, but didnt arrive to me, but sending it by registered mail should give us an ability to track it.

[mark6699331]

Can we send beans in to be listed using overnight couiers such as fedex? I'm wondering as it seems they didn't make it using global priority???

[210 x 2]

Hey Gypsy,
I noticed in rule #6, sec.A you state that "Canadian" postal M/O are no longer accepted, so I guess it's still okay to use a U.S. Postal Money Order? If that is correct, does it have to be the "International" or is the standard one acceptable?

[Dutchgrown]

^^^ #7 should answer your question.

[boolmag]

Originally Posted by Stoned Silly

Shit I always see things to late
I sent my $$ to the old addy this morning.. I hope you still recieve it, but I'm sure you will. You should update the E-mail letters you are sending, mine said the old addy.

I was gonna say that too, noticed the 2 addy's didn't match...

[Niemand]

Originally Posted by Dutchgrown

^^^ #7 should answer your question.

Hey DG.....

Did you catch this question

Originally Posted by mark6699331

Can we send beans in to be listed using overnight couiers such as fedex? I'm wondering as it seems they didn't make it using global priority???

Is FedEx safe for sending in beans as opposed to payments.... I know its safe for payments! THANKS!

Jah Bless

[Dutchgrown]

Stoned Silly and boolmag, the new address has been added to all new emails going out, you must have made the purchase or the auction ended prior to the update. No worries, the prior addy is still open for residual mail.

Neimand....you have a tough question. Keep in mind that all packages coming by couriers are subject to inspection. Provided that your packaging is 'well thought out' there should be no problem, but there are no guarantees. What I mean by inspection is, for example, a kind person sent some 'back home' goodies and it was opened in order to assess the 'value' so that import duty on the goods could be charged. Wound up having to pay duty on a 'gift'...lol