[SandyFantasyman]

Originally Posted by J TricH

WHAT??

First I do not say that you lie. I did this test with my own amount where I manage the shipments of our promos.
Second, I always try to help
Third, I am not god to know all the mishaps or things that happen on the web. I can only give my opinion about what I see when making an order. You can contact support@seedsman.com to solve any problems with purchases. That is the right way.

I thought I'd let you know about troubles with your ordering process, but apparently this isn't the place to do it.
It's all good. I'll just find a new supplier.

[J TricH]

Originally Posted by meizzwang

I tried contacting support@seedsman.com , but got this message. Is this legit or is it someone fishing for info? This implies they won't take your questions without signing up with them....

"Welcome to Seedsman Support.

We need to verify your e-mail before your message can be delivered to our Support Staff.

Please click the link below to create your password and login to your Seedsman Support account.



My apologies for all the questions J Trich! To be honest, you do an outstanding job with customer service and you're the only reason I will still go forward with a purchase once the whole website calculator is fixed. However, the way the website is set up, there's a lot of hoops to jump through to get help, it's a bit frustrating. It's very difficult to figure out how to get help from the website alone.

Yes is legit.. I suppose it is a system to filter spam & wrong mails.. anyway you also can use this to get direct support.. https://www.seedsman.com/en/contact phone or ticket

Thanks .. I think you have not found the right way, there are different ways to connect with support ..

From Top menu - >> HELP - >> Contact us
From popup button "HELP" on the bottom, right corner
From links at the bottom ->> OUR Company -> Contact Us

[J TricH]

Originally Posted by SandyFantasyman

I thought I'd let you know about troubles with your ordering process, but apparently this isn't the place to do it.
It's all good. I'll just find a new supplier.

I thank you for the information, I am here to help in everything I can, but everything related to orders must be processed through support .. I can not handle customer data, I also not have access or knowledge about possible changes or problems That are happening at that moment, I only have access to a account to make orders of our promos. And with that account I test when someone has a problem. If I see everything correct, the only thing I can recommend to you is to contact support. I'm sorry that you dislike it, but good companies have support services for these things. Or is that in your work you can access any information or things that are not your specific task? I would like you to understand that every worker has his / her function. Support is to solve problems, I have informative tasks, strains that we sell, promotions and general questions, but problems with orders escape my functions and knowledge.. I wish you a good store hunting..

[meizzwang]

Please note: the major issues for the checkout cart have been fixed at seedsman! Thanks again to Seedsman's customer service team, they worked diligently to resolve the issue. I didn't have to create an account, they got back to me anyways!

[J TricH]

Originally Posted by meizzwang

Please note: the major issues for the checkout cart have been fixed at seedsman! Thanks again to Seedsman's customer service team, they worked diligently to resolve the issue. I didn't have to create an account, they got back to me anyways!

Hey meizz.. good to hear.. thanks & enjoy!!

[ULMW]

wow! many thanks seedsman seeds! Very kind of you ! Am loving the original skunk # 1 and have bookmarked several others in the strains you offer to try in the coming seasons . Happy growing in 2017 owards

[J TricH]

Originally Posted by ULMW

wow! many thanks seedsman seeds! Very kind of you ! Am loving the original skunk # 1 and have bookmarked several others in the strains you offer to try in the coming seasons . Happy growing in 2017 owards

Thanks mate.. wissing big rewards..