[smrk]

Hello

So here is the situation.

2 years ago i purchased on SeedBoutique, the worker in the bank typed something wrong and the payment was delayed cause i was late with the seeds as always i paid the money again and this time the money came in a couple of days. I got the seeds+freebies all okay. 1 month after that the first payment arrived and it was not bounced back. So they tell me on email that i have xxx$ amount on credit for my next order. I responded that i would like to use it later. So a couple of month's ago i send an email to the same guy i was talking on email how to access the founds or credit. Problem starts here, there was no answer...
On 16 of November i made a new order. In description i put an copy of an email that states that i still have credit or founds that they owed me still.

Ian Seed Boutique Support was the name of SB email support.

Since i cant reach him on email, I sincerely hope that someone helps me.

[circadian clock]

if u ordered on Nov.16. I would just wait and see what happens

[HipsterDoofus]

The take away is to use credits immediately. Don't wait for later. People forget and documentation gets lost.

[smrk]

agreed but thing was i got 10 packs of seeds so... i didnt need more..

[circadian clock]

wish I had that problem spending money

Originally Posted by smrk

Hello

So here is the situation.

2 years ago i purchased on SeedBoutique, the worker in the bank typed something wrong and the payment was delayed cause i was late with the seeds as always i paid the money again and this time the money came in a couple of days. I got the seeds+freebies all okay. 1 month after that the first payment arrived and it was not bounced back. So they tell me on email that i have xxx$ amount on credit for my next order. I responded that i would like to use it later. So a couple of month's ago i send an email to the same guy i was talking on email how to access the founds or credit. Problem starts here, there was no answer...
On 16 of November i made a new order. In description i put an copy of an email that states that i still have credit or founds that they owed me still.

Ian Seed Boutique Support was the name of SB email support.

Since i cant reach him on email, I sincerely hope that someone helps me.

Hi,
Ian left a year ago... not sure why was he dealing with your order to be honest.
Please PM me your order ID or contact on: info@seedboutique.com

We do not automatically get notes left on orders.
Any information included in that comment box we can see when we process the order
Cheers! AS

[CoCoSativas]

Wow the seed boutique sure is on top to things that's nice to see. I've seen a couple complaint threads and I can see they are totally unfounded. I'm here at ic because I enjoy using forums but will order from the boutique sometime soon. I'm always looking out for good priced seed vendors with good follow through. The selection is good and I know so many here use them exclusively

[smrk]

Tnx for your help. I just realized that I sent an email to SB transfer, not SB info as mentioned above.

[smrk]

order was resolved and sent Tnx for your help.