Originally Posted by figment58
Ok J. Thanks a lot for following up. It's appreciated. I got the email saying the order is a go.
Thanks but this time I have not done anything, just I confirmed the info from the support team. They are always managing everything related to Seedsman, not just incidents, so they receive all sorts of varied questions, you can not imagine what people can get to ask, from the most obvious to the most outlandish. In addition to all the incidents that usually come, from problems with payments, confusions of new customers, shipping problems due to special situations (currently strikes in Canada), and sometimes our human error. All this means that sometimes the answer can not be as fast as we would like. Making some customers impatient and open a 2nd or 3rd ticket .. which is dramatically increasing the global questions to answer. And November has been the maximum madness with the two unbeatable offers of Halloween and Black Friday, to this add the incidences for ALL the CANADA orders due to their strikes. And well, just say that in Seedsman we work to give the best service at the best price .. and we are proud to do it!!