I saw some replies and got all excited hahaha. I'm not ready to give up just yet! this is third time I've sent a money order...the first two never made it which is another whole situation. It's 2018 and I can't get a letter from the U.S. to UK, it's a sad state of affairs. I did get refunds however so I'm only down $30.
eventually drlarry (few posts up) did receive a response so let's keep commenting and something good will happen. see you guys back here tomorrow at the same time