My friends employer has stated in the past that once she starts the paperwork on you, kiss your ass goodbye. Supposedly she has not lost an unemployment claim in several years
A couple days ago, a client made a complaint against my friend. It started when she called the patient to confirm an appointment time and the client had a card with one appointment time, and the appointment was in the computer a couple hours earlier. Appts are 2-3 months behind, so there was no alternative appt time. My friend did not make the appt and had nothing to do with the mixup.
The client came in the next day for her appt, and made a complaint about my friend. Said she was rude, would not change the appt time, and yelled at people in the waiting room.
The employer had another employee take my friends purse into her office w/o her knowing, then called her into the office. She was given a written warning, then suspended for the rest of the week, and ESCORTED to the back door. She was not allowed to give her side of the story
The whole escorting thing was completely uncalled for
Clearly the client was upset about the appt time but nothing my friend could do. It was really a take it or leave it situation for the client.
As far as yelling at the clients in the waiting room, she makes announcements. If you are waiting for XXX, please go through the door, etc. Or if she has several people signing in, she asks them to have their information ready
The employer noted 2 previous verbal warnings. My friend has been warned in the past about client complaints but called BULLSHIT on them and asked the employer to investigate. Sure enough the employer later admitted it was not her and apologized.
Obviously she is looking for a new job but needs to keep this one till something comes up. Also she wants to lay the paperwork trail so if she does get fired, she can get unemployment
I think she should respond in writing with her answer to the warning disputing the allegations, and notifying the employer she did no investigation (never asked fellow employees, other clients etc) and took the word of a disgruntled patient. I think she should also point out that the verbal warnings were retracted
One other thing, the employer likes to fool around with payroll. Employees clock in with a badge and times are recorded digitally. She is known for changing those times to get out of paying overtime. I thought she should call the department of labor and file a complaint. If my friend did get fired, it could be looked as retaliation for calling the DOL
Sorry for being long winded
Any ideas or advice?
A couple days ago, a client made a complaint against my friend. It started when she called the patient to confirm an appointment time and the client had a card with one appointment time, and the appointment was in the computer a couple hours earlier. Appts are 2-3 months behind, so there was no alternative appt time. My friend did not make the appt and had nothing to do with the mixup.
The client came in the next day for her appt, and made a complaint about my friend. Said she was rude, would not change the appt time, and yelled at people in the waiting room.
The employer had another employee take my friends purse into her office w/o her knowing, then called her into the office. She was given a written warning, then suspended for the rest of the week, and ESCORTED to the back door. She was not allowed to give her side of the story
The whole escorting thing was completely uncalled for
Clearly the client was upset about the appt time but nothing my friend could do. It was really a take it or leave it situation for the client.
As far as yelling at the clients in the waiting room, she makes announcements. If you are waiting for XXX, please go through the door, etc. Or if she has several people signing in, she asks them to have their information ready
The employer noted 2 previous verbal warnings. My friend has been warned in the past about client complaints but called BULLSHIT on them and asked the employer to investigate. Sure enough the employer later admitted it was not her and apologized.
Obviously she is looking for a new job but needs to keep this one till something comes up. Also she wants to lay the paperwork trail so if she does get fired, she can get unemployment
I think she should respond in writing with her answer to the warning disputing the allegations, and notifying the employer she did no investigation (never asked fellow employees, other clients etc) and took the word of a disgruntled patient. I think she should also point out that the verbal warnings were retracted
One other thing, the employer likes to fool around with payroll. Employees clock in with a badge and times are recorded digitally. She is known for changing those times to get out of paying overtime. I thought she should call the department of labor and file a complaint. If my friend did get fired, it could be looked as retaliation for calling the DOL
Sorry for being long winded
Any ideas or advice?